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Dynamics 365 Features
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01.
Copilot
The first generative copilot in CRM and ERP, which suggests answers, forecasts, and content to accelerate sales, marketing, customer service, and operations.
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02.
Unified data in Dataverse
It reduces silos and generates faster decisions.
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03.
Low-code Power Platform
Quick, low-code customizations using Power Apps, Power Automate, and Dataverse, accelerating time-to-value
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04.
Integration with Microsoft 365
Streamline collaboration with integrated Teams chats, Excel, Word, Outlook, and SharePoint. Work seamlessly within Dynamics 365, using single credentials and enterprise-grade security.
Products for every need.
Contact Center Transform digital and voice channels with an all-in-one solution.
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Dynamics 365 Contact Center
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Measurable results
The ROI results, according to Forrester's "The Total Economic Impact of Microsoft" report, demonstrate the platform's impact on the digital transformation of different business areas.
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215%
D365 Sales in 3 years
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315%
Customer Service in 3 years
How Dynamics 365 accelerates your project.
Microsoft Dynamics 365 offers a variety of modules to meet the specific needs of every business area. From sales to marketing, there's something you need to ensure good control of your business processes.
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01.
Dynamics 365 Sales
AI-driven selling: Identify and prioritize leads with predictive scoring to increase closing rates by up to 15%¹ in less time. Collaborate in real time with conversation alerts and sales insights that suggest the ideal next action.
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Dynamics 365 Customer Service
Omnichannel customer service with generative assistant: resolve calls 50% faster using Copilot and integrated chatbots. Automatically route tickets to the right agent and monitor CSAT KPIs in real time to reduce cost per interaction.
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03.
Dynamics 365 Contact Center
Omnichannel customer service with generative Copilot to resolve calls 50% faster and generate a 315% ROI . Intelligent routing and real-time dashboards increase CSAT and reduce cost per call.
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04.
Dynamics 365 Field Service
Intelligent AI scheduling increases first-time fix rates by 12% and guarantees a 346% ROI . Remote diagnosis and immediate billing reduce downtime and accelerate cash flow.
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05.
Dynamics 365 Business Central
Intelligent cloud-based ERP with a 265% ROI in 3 years , accelerating your growth and reducing operational costs. Real-time financial management and an optimized supply chain automate critical processes, freeing your team for innovation.
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Dynamics 365 Finance
Agile cloud-based ERP: Automate financial closing and reconciliations, generating a 106% ROI in three years. Intelligent cash flow forecasting helps reduce liquidity risks and optimize working capital.
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07.
Dynamics 365 Supply Chain Management
End-to-end visibility: optimize planning and eliminate stockouts to reduce inventory costs. AI-powered adaptive planning generates more accurate forecasts and accelerates response to demand fluctuations.
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Dynamics 365 Customer Insights
Real-time CDP: Unify marketing, sales, and IoT data to create dynamic segments and personalized journeys. Use AI to save up to 75% of journey creation time.
Success stories with Dynamics 365
Who trusts Dynamics with Smart?
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