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What is Dynamics 365 Contact Center?
Why Contact Center?
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01.
Real-time reports & WFM
Performance dashboards and workforce management built-in.
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02.
Generative AI Copilot
Conversation summaries and suggested responses in seconds.
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03.
Full omnichannel
Voice, chat, SMS, social media, and email all in one interface.
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04.
Tailor-made voice
Azure Communication Services for new numbers, reusing Microsoft lines, or bring-your-own-carrier.
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05.
Plug-and-play integrations
Official connectors for Salesforce and ServiceNow, plus over 1,100 Power Platform connectors.
Measurable results
Studies and case studies show how Contact Centers deliver ROI and speed at scale.*According to "The Total Economic Impact"
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315%
ROI in 3 years
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6
Months to payback
Smart Consulting Services and Values
We combine Microsoft's partnership with over 20 years of experience, technical expertise, and agile methodology to guarantee Contact Center projects that deliver value in weeks, not months.
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01.
Certified team
Our team is certified in Dynamics 365, Power Platform, Fabric, and Azure AI.
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02.
Quick start
Quickstart packages: fast deployments in up to 2 weeks.
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03.
CoE Support
Support and center of excellence (CoE) for continuous improvement.
Dynamics 365 Contact Center
Licensing | Plans & Prices
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Dynamics 365 Contact Center
Transform customer engagement across digital and voice channels with an all-in-one solution.
$110.00
user/month, paid yearly
The prices above are official Microsoft reference prices. Contact us for special conditions and customized plans for your company. -
Dynamics 365 Contact Center Digital
Add digital messaging and chat channels to your customer engagement.
$95.00
user/month, paid yearly
The prices above are official Microsoft reference prices. Contact us for special conditions and customized plans for your company. -
Dynamics 365 Contact Center Voice
Add native voice capabilities as part of your customer engagement.
$95.00
user/month, paid yearly
The prices above are official Microsoft reference prices. Contact us for special conditions and customized plans for your company.
Start your project with Smart now.
Since 2003, we’ve been helping companies unlock the full potential of Microsoft technologies—combining data, automation, and AI to drive real business results.
Schedule a call now