Technology doesn’t stop at project delivery. On the contrary—it’s at that point that support becomes strategic. Our Support and Sustainment team ensures your Microsoft solutions keep running smoothly, adapting to new demands and maintaining continuous performance.
We handle both technical and functional requests, implement ongoing improvements, resolve questions, and help teams get the most out of the platforms. With a specialized team and deep expertise in Dynamics 365, Power Platform, and Copilot, we provide real support—agile, close, and efficient.
Our service model is flexible, tailored to your pace, and aligned with SLAs that match your operational needs. Because support is more than just answering tickets—it’s about making sure technology keeps delivering results every day.
Does Smart provide both technical and functional support?
Yes. We handle both technical incident resolution and functional support for questions and improvements related to the Microsoft solutions your company uses.
Is support offered by the hour or through a contract?
We offer both models: contract-based (with SLA and queue management) and on-demand, with monthly hour packages or ad-hoc requests—always with control and predictability.
Does the service cover all Microsoft solutions?
Yes. Our support covers Dynamics 365, Power Platform, Copilot, Azure, and integrations with other tools.
