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Smart PO is an extension of the Project Operations module (formerly PSA) in Dynamics 365. It’s ideal for companies that sell and deliver projects and services. It provides an integrated view of proposals, resources, hours, billing, and performance indicators.

Why migrate from the standard PSA?

Since 2020, Microsoft no longer sells PSA. Smart PO complements and replaces PSA within Project Operations, offering continuous updates and enhanced capabilities.

What benefits does it bring to project management?

Collaborative workflows, resource management, risk tracking, billing, business intelligence, and real-time control of time and cost—eliminating silos like Excel or MS Project.

Can it be customized for agile methodologies?

Yes. We also support hybrid approaches, including timesheets, approvals, milestones, and integration with tools like Azure DevOps.

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Smart ITSM is Smart Consulting’s solution for IT service management within Dynamics 365. It organizes requests, incidents, changes, and approvals—following ITIL best practices, adapted to your daily operations.

Is Smart ITSM suitable for any company?

Yes. It’s highly configurable and adapts to both simple operations and complex environments with multiple support levels.

Can SLAs and team performance be tracked?

Yes. The system generates detailed reports in Power BI and enables full management of metrics, alerts, and SLA compliance.

How are support tickets created?

Users can open tickets via portal, email, or Teams—with automatic categorization and intelligent routing to the right team.

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Smart PO is an extension of the Project Operations module (formerly PSA) in Dynamics 365. It’s ideal for companies that sell and deliver projects and services. It provides an integrated view of proposals, resources, hours, billing, and performance indicators.

Know More

Why migrate from the standard PSA?: Since 2020, Microsoft no longer sells PSA. Smart PO complements and replaces PSA within Project Operations, offering continuous updates and enhanced capabilities.

What benefits does it bring to project management?: Collaborative workflows, resource management, risk tracking, billing, business intelligence, and real-time control of time and cost—eliminating silos like Excel or MS Project.

Can it be customized for agile methodologies?: Yes. We also support hybrid approaches, including timesheets, approvals, milestones, and integration with tools like Azure DevOps.

Smart ITSM is Smart Consulting’s solution for IT service management within Dynamics 365. It organizes requests, incidents, changes, and approvals—following ITIL best practices, adapted to your daily operations.

Know More

Is Smart ITSM suitable for any company?: Yes. It’s highly configurable and adapts to both simple operations and complex environments with multiple support levels.

Can SLAs and team performance be tracked?: Yes. The system generates detailed reports in Power BI and enables full management of metrics, alerts, and SLA compliance.

How are support tickets created?: Users can open tickets via portal, email, or Teams—with automatic categorization and intelligent routing to the right team.

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